Contact the relevant service center before sending in the product, via email: support@dbakuten.se

The defective product must be properly packaged, and the package must also include:

• A copy of your receipt.
• A description of the defect that is as detailed as possible (including the serial number).
• All necessary accessories must be included, such as the remote control.
• A return address must also be included so that the product does not get lost.
• Do not attach the address label directly to the original packaging.

You can find a printable return form here: Return Form »

As a customer, you are responsible for the return shipping costs. If, after inspection, we confirm that the defect is covered by the warranty, you will be reimbursed for the return shipping costs.

If no warranty defect is found (e.g., due to incorrect connection), you will be charged for shipping and the service center’s inspection fee. We therefore recommend that you double-check the settings and connections.