Terms and Conditions of Purchase

Prices and Payment

Each item is listed with the price including sales tax. In the shopping cart, you can see the total price, including all fees, sales tax, shipping, and payment.

Payment terms are listed in the shopping cart depending on the selected payment method.

Shipping terms are listed in the shopping cart based on the selected shipping method.

We disclaim any responsibility for typographical errors or incorrect measurements.

Right of Withdrawal

Your right of withdrawal (withdrawal period) is valid for 14 days. Your notification to us must clearly state that you are withdrawing from the purchase. The cancellation period begins on the day you received the item or a substantial part of it. The right of cancellation does not apply to special-order products or custom-made products . Demo and used products are not covered by the right of cancellation (the warranty applies as usual).

You do not have the right to cancel if:

If the product has been in your possession for more than 14 days.
If you have not yet received the product. The right of withdrawal takes effect only after you have received the item and cannot be exercised before delivery is complete. See below under the “Returns” section for more information on how to return a received product.

When you exercise your right of withdrawal:

You are obligated to keep the item in the same good condition as when you received it. If the product has been used, a deduction will be made based on an assessment of its condition, and the cost of inspection will also be deducted from the refund you receive.

Right to Exchange:
You have the right to exchange the product within 60 days provided that the product is completely unused. You may only exchange it for a product or products of the same or higher value. Special-order products or custom-made products are not eligible for exchange. Demo and used products are not covered by the right to exchange (the warranty applies as usual).

Shipping Damage
Inspect the item immediately upon delivery. Report any shipping damage within 14 days to the shipping company used. Reports made 14 days (or more) after the item was received will not be processed by us.

Warranties and Service

1-year warranty.
Demonstration products come with a 3-month warranty unless otherwise specified.

Privacy Policy

When you place an order with us, you provide your personal information. By registering and placing an order, you consent to our storing and using your information in our business operations to fulfill our agreement with you. Under the Personal Data Act, you have the right to access the information we have recorded about you. If it is incorrect, incomplete, or irrelevant, you may request that the information be corrected or deleted. In that case, please contact us via email.

Cookies

This online store uses cookies. A cookie is a small text file stored on your computer that contains information to help the online store identify and track users. Cookies come in two forms: session cookies and cookies that are permanently stored on your computer. During your first visit to the online store, your browser is assigned a unique session cookie, which is used to ensure that you, as a user, are not confused with other users. To use the online store, you must enable cookies in your browser. This type of cookie is used solely to provide you, the visitor, with a better experience and support and does not store any personal information about you. Cookies can be deleted. In this online store, cookies are used, for example, to keep track of your shopping cart, your settings, and the pages you’ve visited in order to provide you with a better customer experience and support.

Deliveries

We normally ship in-stock items within 1–2 days of receiving your order. If an item has a different delivery time, this is specified next to the item. dBAkuten has no control over delivery times once a product has been handed over to the shipping carrier.

Unclaimed packages will be charged a fee of 300 SEK per package.

For pallet shipments, it is your responsibility to accept the pallet within 6 days from the date the carrier attempts to deliver it to you. If this period exceeds 6 days, you will be charged the carrier’s storage fee for your pallet. If the shipment is not picked up, you will also be charged for return shipping in addition to the storage fee.

If you have selected cash on delivery as the shipping method, your items will remain at the post office for four weeks. Unclaimed items will be returned to us. For all packages that are not claimed, we reserve the right to charge you for return shipping, a processing fee, and a handling fee, which currently total 300 SEK

Returns

Returns are at your own expense unless the item is defective or if we packed it incorrectly. Returns must be sent as a letter or business package, not cash on delivery or to a pickup location. Packages sent to a pickup location or via cash on delivery will not be accepted. For exchanges, we’ll cover the new shipping costs from us to you.

You can also contact support@dbakuten.se, and we’ll email you a shipping label that you can print out and tape to the package. Cost per package: 200 SEK for packages up to 30 kg. Pickup of packages up to 30 kg costs 499 SEK. Larger or multiple packages may need to be shipped on a pallet at a cost of 999 SEK. If you have not paid for shipping on the outgoing delivery, a shipping charge will be added for this.

Once you have exercised your right of withdrawal, you must mail or return the item to us.

Refund Obligation:

If you have exercised your right of withdrawal, we will refund the amount you paid for the item as soon as possible, or no later than 30 days from the date we received the item. You are responsible for the return shipping costs when you send the item back.

Klarna Checkout
Klarna Checkout makes it easy, flexible, and secure for you to shop online. By answering a few questions, you can easily verify your identity and choose the payment method that works best for you.

A key feature of Klarna Checkout is that we separate the purchase from the payment. First, you confirm your purchase, and then you choose how you want to pay. The payment methods available to you may vary from store to store, but also depend on our credit assessment. However, the most common payment methods are invoice, installments, credit card, bank transfer, or other direct payment. All are equally secure.

By entering or requesting information in Klarna Checkout, you agree to our Terms of Use and our use of your personal information as described below.

Klarna Checkout Terms of Use
By using Klarna Checkout, you agree to Klarna AB (publ)’s (556737-0431, Sveavägen 46, 111 34 Stockholm), “Klarna,” terms and conditions as set forth below, including any attachments or other materials to which reference is made (“the Terms”). By entering or requesting information, you begin using Klarna Checkout. By doing so, you also consent to our processing of your personal data, including our ability to transfer the data to third parties or for processing outside the EU/EEA. To use Klarna Checkout, you must be at least 15 years old.

Identification, Verification, and Risk Assessment
In order to securely identify you and prevent unauthorized use or misuse of Klarna Checkout, as well as to comply with the requirements of sound credit practices, Klarna needs to verify your identity. Klarna collects additional information such as your social security number, name, and address, as well as, when selecting a credit option, credit information from various providers. Klarna also needs to use the information you may have provided during previous purchases, publicly available information on the internet, and information about how you have previously met our payment terms, in order to perform a risk assessment. Klarna Checkout automatically adapts the risk assessment—and thus the design of the service—each time you use the service, and you do not need to provide more information than necessary. In some cases, a previously provided address that has been approved by Klarna will be displayed to you as soon as you enter your email address and zip code. The approved address may only be used for the purpose of pre-filling the address information directly in connection with a purchase. By completing the purchase, you confirm your identity and the correct shipping address.

Payment, Fees
Klarna Checkout displays the payment options available to you. Current payment options that may be offered through Klarna Checkout include invoice, installment plan, credit card payment, or direct bank transfer. Invoice is the default payment option wherever possible. When paying by invoice, Klarna’s then-current invoice terms apply; currently, 14 days’ credit, and a reminder fee will be charged in the event of non-payment. If your purchase total is less than 60 SEK, a 29.00 SEK reminder fee applies; if your purchase total is 60 SEK or more, a 60.00 SEK reminder fee applies. Additionally, a late payment interest rate equivalent to 24% plus the reference rate set by the Riksbank at any given time applies. There is no cost to use Klarna Checkout. However, taxes or fees may apply depending on the selected payment option; please review the specific payment terms for the option you choose. Klarna may at any time add or remove one or more of the payment options offered in Klarna Checkout.

For most payment methods, when you complete a purchase via Klarna Checkout, you and Klarna enter into an agreement whereby Klarna, among other things, guarantees that you will not have to pay if you do not receive your goods. At the same time, Klarna reimburses the store for your purchase and thereby assumes the right to receive payment. Regardless of which payment method you choose, your payment is therefore used to settle the claim Klarna holds. However, you may be offered other payment methods in Klarna Checkout (such as Swish), where Klarna does not assume the claim from the store; instead, your payment of the debt is made directly to the seller. Your purchase will, however, still be covered by Klarna’s buyer protection in these cases as well.

Use
Klarna is the owner of all rights to Klarna Checkout. As a user, you may only use the service as intended to complete purchases, until further notice and in accordance with the applicable Terms and Conditions. If you have previously shopped with Klarna Checkout and thereby provided your address, your address will be automatically pre-filled as soon as you enter your email address and ZIP code. You can opt out of this feature at any time by sending an email to dataskydd@klarna.se or by selecting that option directly in Klarna Checkout.

Declaration
You warrant that the information you provide is accurate and belongs to you, and that you are free to enter into agreements without restriction and without the approval of a guardian, trustee, or any other person.

If you are using the service on behalf of a legal entity, you also warrant that you have the authority to enter into this agreement and hereby accept the Terms in their entirety on behalf of the legal entity. By providing personal information about other individuals, you also confirm that you have their consent to provide this information and that the information may be used for the purposes and in the ways described in these Terms.

Misuse
Use of information that does not belong to you or that you are otherwise not authorized to use, as well as any other use of Klarna Checkout in a manner not intended, will be deemed by Klarna to constitute misuse. All information related to misuse or suspected misuse of Klarna Checkout—for example, by providing incorrect or misleading information—will be stored and used for future risk assessments and to protect the parties involved. The user may be barred from further use of Klarna Checkout. Your compliance with the Terms and individual payment terms for Klarna’s services also affects the risk assessment when using Klarna Checkout and, consequently, your ability to use all payment options.

Personal Data
Klarna and its partners process your personal data in order to offer you a simplified payment process via Klarna Checkout and to further simplify the payment process the next time you use Klarna’s services. Klarna processes personal data for the purpose of verifying your identity, managing the customer relationship, preventing abuse or misuse of payment services, conducting customer analysis, credit assessment, risk analysis, risk management, business development, and for commercial and marketing purposes on our own behalf and on behalf of our specially selected partners, as well as to comply with applicable legal requirements in general. Personal data is any information that can be directly or indirectly linked to you. The following are examples of personal data that Klarna processes:

Contact information—name, address, email address, phone number, etc.
Social Security number
Payment information—card number, billing information, etc.
Financial information—e.g., information about income and any payment defaults (used in cases where a credit check is performed)
Product information – details regarding the purchases you make
Historical information – details about previous purchases, your past compliance with payment terms, any rejections, etc.
Information about your computer/device—IP address, language settings, browser settings, etc.
Publicly available information on the internet
Personal identification number is used for identification and as a customer number for customer management purposes in Klarna’s system. If you have used Klarna before, there may be stored information about you for purposes such as customer management, documentation requirements, or similar authorized purposes. Klarna will use any such information to verify your identity and simplify your use of Klarna Checkout. Klarna may also use electronic communication (such as text messages and email) in its communications with you. Klarna may disclose information to other companies within the Klarna group, which may also use the information in the ways and for the purposes described here. For administrative purposes, data may also be disclosed to the online retailer where you made your purchase, as well as to our specially selected partners for customer analysis and marketing. Furthermore, data may be disclosed in connection with the transfer of a claim to a debt collection agency or similar entity. The data may also be transferred for processing outside the EU/EEA to a country that does not have the same level of protection for personal data. Klarna is committed to protecting personal data and will implement appropriate safeguards to protect the data. You have the right to request access to the data concerning you in writing once a year. You also have the right to correct inaccurate information and to opt out of receiving further marketing communications. Klarna is the data controller responsible for the processing of your personal data.

See also Klarna’s Privacy Statement for a more detailed description of Klarna’s processing of personal data. Additional information can also be obtained by contacting Klarna at dataskydd@klarna.se

By using Klarna Checkout, you consent to our use of your personal data as described here, including any transfer to another company or to a country outside the EU/EEA and the use of electronic communications for purposes such as marketing.

Cookies
Klarna uses cookies. A cookie is a small text file sent from Klarna’s web server and stored by your browser to give you access to various features. Klarna uses cookies, among other things, to customize Klarna Checkout for you and for internal analysis of how our website is used. Cookies cannot harm your computer. Please see Klarna’s Privacy Statement for more information on how Klarna uses cookies.

By using Klarna Checkout, you consent to our use of cookies.

Changes, Additions, and Other Services
Klarna is constantly updating and improving its services and reserves the right to amend the Terms and Conditions governing the continued use of Klarna Checkout. Therefore, always review the Terms and Conditions before making a new purchase. For other services provided by Klarna, Klarna’s then-current terms and conditions and price list for such services apply. The Terms and Price List are available at www.klarna.se. If any provision of these Terms is found to be unenforceable, this shall not affect the enforceability of the remaining provisions.

Links to or from other websites
Klarna does not endorse or control any third-party website or application, and we are not responsible or liable in any way for their content. To the extent that you use such a third-party website or application, the terms and conditions of that website or application shall apply.

Limitation of Liability, Governing Law, and Disputes
In addition to what is set forth in the Terms or mandatory consumer protection laws, Klarna shall in no event be liable for any damage directly or indirectly caused by the use of Klarna Checkout. Klarna is also not liable for damages arising from the customer’s failure to comply with the provisions regarding the PIN code. Swedish law applies, and any disputes shall be resolved by a court of general jurisdiction.

Termination
Your right to use Klarna Checkout remains in effect until either party terminates it. Such termination takes effect immediately but does not affect the terms and obligations regarding completed purchases (unpaid invoices, fees, etc.) or the right to process personal data in the manner described above.

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